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This
page outlines all of Craftlines' policies which affect
you and issues that you may have questions about.
If you have question that is not answered here, then
please email us at questions@craftlines.co.uk
Index:
Delivery
within the United Kingdom
We
aim to dispatch all orders as soon as possible after
receipt, this will normally be within 48 hours. If
an item is not available we will inform you via email
of the delay. Currently most items are sent by First
Class mail, larger items however will be normally
sent by Parcelforce. We reserve the right to select
a different method carriage at our discretion.
Postage
Charges
Postage
is only free for goods shipped to addresses in the
United Kingdom.
For
delivery to EU countries there is a charge of £1.95.
For delivery to other countries a charge of £2.95
is applied. Please allow twenty-one working days from
date of order to receive your goods if ordering from
outside the United Kingdom.
Overseas
Customers (customers outside of the United Kingdom)
All
items shown on this website are priced in Pounds Sterling
and hence you will be billed in Pounds Sterling. This
means that the amount you actually pay will vary depending
on the exchange rate to your currency on that day.
Customer
Support
Our
customer support telephone number is 01277 364216
(standard call rate). Our staff are available from
10am -5pm GMT Monday - Saturday. Answer phone service
available at all other times.
Privacy
Policy
We
are committed to protecting your privacy. We will
only use the information that we collect about you
lawfully (in accordance with the Data Protection Act
1998).
We
collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with
the best possible service.
We
will not e-mail you in the future unless you have
given us your consent.
We
will give you the chance to refuse any marketing email
from us or from another trader in the future.
The
type of information we will collect about you includes:
We
will never collect sensitive information about you without
your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you
by emailing us.
If you find any inaccuracies we will delete or correct
it promptly.
The
personal information which we hold will be held securely
in accordance with our internal security policy and
the law.
If
we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your
consent first.
We
may use technology to track the patterns of behaviour
of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually
modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless
you modify your browser settings.
If
you have any questions/comments about privacy, you should
email us.
Cancellation
Rights and Guarantee
Craftlines
offers a 100% statisfaction canellation right and guarantee,
which means if you are not satisfied with any product
that you purchase from our online store you can cancel
you contract within seven working days,the seven working
day cancellation period begins the day after the day
the goods are received, for a full refund. All monies
including the initial postage and packing charges will
be refunded with in thirty days of your cancellation.
Unwanted
Goods
Should
you wish to cancel your order please notify us as soon
as possible. If the order has not yet been shipped we
can simply cancel the order. However, if you are receipt
of your goods you the consumer must arrange for the
return of the goods at your own costs. If the goods
are not returned, Craftlines will collect them, and
deduct the direct cost incurred from the refund.
Complaints
Craftlines
believes that all goods supplied are of the highest
quality and attempt to provide an excellent service
at all times. However, should any goods or aspect of
our service not meet your expectations please let us
know by emailing customerservices@craftlines.co.uk
or by writing to:
Customer
Services Department
Craftlines
Coppice Row
Theydon Bois
Essex
CM16 7DL
We
will acknowledge receipt of all complaints by return
and endeavour to fully answer all queries within 5 working
days. If your query cannot be answered fully in this
time, we will contact you to advise a likely timescale
for resolution.
'Your
statutory rights are not affected by this document'
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Tel/Fax -
+44 (0) 1277 364216
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Craftlines 2003. All rights reserved.
Images and trademarks are the property of their respective owners.
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